• FLEXIBILITY
|
• BALANCE
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• STRENGTH
|
• ENDURANCE

Video Viewing Frequently Asked Questions

Are you having trouble viewing the videos on eldergym.com?  We've compiled a list of  FAQ's and possible solutions to these problems you may encounter. Each each question is followed with a list of fairly common causes and their solutions.

All the videos on eldergym.com must be viewed with the latest version of Adobe Flash Player. The player is free, and you can get it from the Adobe Flash Player download page.

"My Adobe Flash Player is showing  errors when trying to view your online videos"

• Your Adobe Flash Player is not installed correctly
  Visit Adobe's website and carefully read the installation instructions. Reinstall Adobe Flash Player, close and restart your browser.
• You have an older version of Adobe Flash Player
  The latest version of Adobe Flash Player is needed to view these online videos. Click here to download and install it.
• Corporate firewall
  Corporate firewalls may prevent you from properly viewing certain online videos. Consult your IT department to help with this. 
  

"My on-line videos open and play, but stop frequently for buffering"

• Video has a higher bandwidth than your Internet connection can support
  Bandwidth should be equal or lower than your connection speed to correctly  view your online video.
• Web congestion
  For slower internet connections, viewing online videos during high internet traffic can result in video interruptions. Try viewing videos at low web congestion times like late at night or in the early morning.

"My sound doesn't work, but the video does"

• Volume is turned off or muted
  Make sure sound is turned on and loud enough to hear it.
• Sound card is not configured correctly
  Read the instructions for your computer's sound card and test to see if it works in another application. If your audio continues not to work, consult technical support for your sound card.

"My sound works, but the online video does not play smoothly"

• Computer's processor or video card is too slow
  You may need to replace your video card. Consult technical support for your video card.

"My computer won't read any  of your streaming media files"

• Your Adobe Flash Player is not installed correctly
  Visit Adobe's website and carefully read the installation instructions. Reinstall Adobe Flash Player, close and restart your browser.
• You don't have Adobe Flash Player installed at all
  Click here to download and install it.
• Computer or Internet connection is too slow